What we collect
- Account details: your name, business name, email address and phone number when you sign up or contact us.
- Your monitoring setup: the keywords, brands and competitors you add, and the platforms you pick.
- Service activity: notifications sent to you and basic app usage, so we know what to improve.
Public posts, not private ones
Social Scout surfaces only public posts from the platforms we monitor. We never ask for your social media passwords, never read your private messages, and never post or reply as you. Mentions belong to the people who posted them publicly, treat them with respect when you reply.
How we use your data
We use it to run your monitoring, deliver your reports, provide support and improve the product. We do not sell your personal data, and we do not share it with advertisers.
Where it lives and who sees it
Your data is stored on secure servers with access limited to the people who need it to run the service. Payment details are handled by our payment provider, not stored on our servers.
Push notifications and Slack
Reports are delivered to your phone and to the Slack workspace you connect. You can turn notifications off at any time in the app.
Keeping and deleting your data
We keep your data while your account is active. When you delete your account, we remove your personal data within 30 days, except where the law requires us to keep records longer.
Your rights
You can ask for a copy of your data, correct it, or ask us to delete it. You can also object to how we use it. Send these requests through the contact form or our social channels: X, Instagram, TikTok or LinkedIn, and we will respond promptly.
Changes
If this policy changes in an important way, we'll tell you in the app or by email before it takes effect.